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Old comments:

Airline: British Airways
City: Dullas Airport
Location:
Comment: I flew British Airways to London Heathrow 4 times and their service each time was impecable. The new jets had great comfort in the coach section which was nice for such a long flight on a low budget. I tried Virgin and United but they couldn't compare
Rating: ****

Airline: Jet Blue
City: Washington
Location:
Comment: great cheap airline, good service plane stayed in the air.
Rating: ****

Airline: United
City: JFK
Location:
Comment: Not only did both connections leave late because they said they couldn't find the pilot, when I arrived to catch connecting flight the United representive treated me like it was my fault I needed to be placed on a later flight. It was the worst experienc
Rating: *

Airline: Continental Airlines
City: Houston
Location: n/a
Comment: Continental Airlines provides the best service out of all the airlines I've used. They have the most polite and helpful staff. Continental has one of the newest fleet in the industry which made me feel as safe as anyone can be in the air. I enjoy the
Rating: ****

Airline: American Airlines
City: Hawaii
Location:
Comment: As an advantage member it was great using the Advantage Hotel Certificate which earns you every other night free. I went from paying $1200.00 for 6 nights at the Sheraton both in Honolulu and Maui to paying $545.00 using teh Advantage certificate. I
Rating: ***

Airline: continental
City: baltimore,md
Location: Bwi airport
Comment: The flight was good. There was no delays and the crew was very nice.
Rating: ***

Airline: Southwest Airlines
City: Baltimore,MD
Location: BWI Airport
Comment: i flew Southwest 28 Jan from baltimore to ft lauderdale fl.the flight was fine but the wait lines on these discountcommuter flights is a pain.the flight cost $113.00 whichwas great but am will to pay the extra $50.00 to a regularcarrier and not have to get a boarding card at the gate.
Rating: **

Airline: continental
City: Newark
Location: Newark Airport
Comment: Continental, non stop flight from Newark to HonoluluHawaii, was well worth the drive from Baltimoreto Newark, I took a flight the night before and waswell rested for the 10 and half hour flight.when I arrived in Honolulu, I was ready for beautifullHawaii and the great night life.
Rating: ****

Airline: American Airlines
City: Wash DC to Brazil
Location:
Comment: Flight service was very good, its a very long flight, almost 15 hours including an hour and a half layover in Dallas. Both domestic security and International customs went very quick (10-15 mins). AA's new 777 aircraft is great for long hauls, each seat on the plane has its own TV screen with 10 movies/shows to watch.
Rating: ****

Airline: Korean Airlines
City:
Location:
Comment: I have never flown on such a fabulous airline. The first class arrangements are unparalleled. The seats fold ALL THE WAY BACK! It was like being in a twin bed! They even give you jammies for the very long (13 hours) flights!
Rating: ****

Airline: Midwest Express
City:
Location:
Comment: Best domestic airline in the air. Two by two biz class seating on the entire airplane but fares are competitive. They pour unlimited wine out of the big bottles with corks! Homemade (on the flight)chocolate chip cookies on every single flight!
Rating: ****

Airline: NORTHWEST
City:
Location:
Comment: WE HAD A WONDERFUL EXPERIENCE ON NORTHWEST AIRLINES. ON TIME, FRIENDLY. WILL DEFINATELY USE THEM AGAIN
Rating: ****

Airline:
City:
Location:
Comment: Lindy's Logs are the funniest things I've ever read. Not only funny...but I can actually SEE and TASTE the things she talks about. An outstanding writer. Give us more, more, more!!!!
Rating: ****

Airline: American
City:
Location:
Comment: OK, here's the good news. We were unable to take a trip to Reno in Feb. because of heavy snow there. We had already purchased non-refundable tickets on American. American allowed us to cancel and use the cost of the tickets at another time against any tickets to anywhere else WITH NO PENALTY WHATSOEVER. They were really nice about it, too! The tickets we subsequently bought cost less than the original ones, so American gave us a voucher for the balance to be used at another time. Very cool of American.
Rating: ****

Airline: America West Airlines
City: Phoenix, AZ
Location:
Comment: Although I believe most airline tickets purchased are non-refundable, there is a variation in the penalty given when it is necessary to reschedule your flight. Recently, a $583.00 round-trip ticket from Milwaukee, WI to Reno, NV cost me an additional $100.00 to reticket.($200.00 for 2 tickets) My new ticket fee was only $409.00, but that difference is not credited to you in any way. Our travel partners, flying American Airlines, paid a penalty of only $18.00 to change two tickets.
Rating: *

Airline: Northwest
City: LAX-MKE
Location:
Comment: We flew on NWA Airbus A320 both ways. They were the noisiest, most rattly airplanes I've ever been on! The flight attendant at one point, shouted, "Can you speak up! I can't hear you!" And the steward was the surliest, rudest person I've ever met. What a nightmare! I'll give this experience NO stars.
Rating:

Airline: conquest
City: toronto
Location:
Comment: we flew conquest out of toronto to punta cana. not only was our flight changed 3 times we were informed on arrival in the dominican that we had been bumped from our hotel. we were downgraded, lied to and treated badly.
Rating: *

Airline: British Ariways
City: Rome
Location: British Airways Cargo - Rome
Comment: In light of the recent decision by England to consider lifting the pet quarantine for North American pets, I thought it would be appropriate to share our dreadful experience using the pet passport scheme with British Airways to save future victims and their pets from the same disaster. Last fall, my husband and I moved from Naples, Italy to London, England with our two dogs. We knew in advance that we would need to prepare our dogs so they would qualify for England?s Pet Travel Scheme (PETS). PETS allows pet dogs and cats from certain countries to enter the UK without quarantine as long as they meet certain rules. Basically, the process includes fitting your dog with a microchip, having a current rabies vaccination, and a blood test showing satisfactory protection against rabies, which must be done six months in advance. After the six months have passed, you may be issued a PETS certificate from a government-authorized vet, which you must have in order to enter the UK. Then, before your pet can enter the country, they must be treated against tick and tapeworms between 24 and 48 hours before you check in with the transport company. The vet must give you an official certificate to show that this has been done. You must also fill in a form to declare that your pet has not been outside the PETS qualifying countries in the six months before it enters the UK. Also, each country has it?s own paperwork that you must fill out before you depart, in Italy this is done no more than 48 hours from departure. We had completed most of the process, but had to wait two days before we moved to finish the rest, which we did. We also needed to figure out the best way to transport our dogs with the PET scheme, which was quite limited. We could either fly them out of Rome, which was the only airport choice in Italy for PETS, with British Airways, the only airline choice, or fly from Rome to Brussels and then Brussels to London (using two separate carriers). The direct route, which was only a two-hour flight, was the best option for us and for the dogs. We called a few British Airways reservation agents in Italy and the head office in the UK, and no one seemed to be familiar with the rules and regulations for flying out of Rome to London with two dogs. We tried again and finally reached an agent who said that we must make reservations for our dogs with the British Airways Cargo office in Milan before we could make reservations for ourselves. We called the cargo office in Milan and the agent said that there was only one flight a day from Rome for pets to fly on the PET scheme and she would book that flight for our two dogs. After we reconfirmed our details with her, which included kennel dimensions and the dogs? height and weight, she gave us the flight information we needed to book our own reservations. We called a BA reservation agent using the information we received from Cargo and she said that the rules stated that we could not fly two dogs on the same flight and we would have to fly separately on two different days, which was logistically not possible for us. After speaking with her, we called the BA headquarters in London to make sure she was correct, and they concurred, which was strange since cargo was able to book both of the dogs. So, we decided to change our plans and fly to Belgium instead. A few days later, we received a phone call from an agent at the BA Cargo office in Milan. She said she was checking her records and noticed we had not made our reservations yet and asked why. We explained the situation to her, and she said that what we had been told was incorrect and that she would call a reservation agent directly to clear the matter up and would have them call us back to book our tickets. We waited until we confirmed our reservations and had a faxed copy of our dogs? confirmation on the flight before we cancelled our reservations to Belgium. A week before, we called and reconfirmed everything with BA Cargo in Rome and double-checked all of our paperwork, etc. Before we left our home for the last time early that morning, we made sure we had everything with us: our Italian vet certificate, the PETS certificate, the tapeworm and tick certificate, the blood tests and rabies vaccination paperwork, well-marked kennels, two dogs, suitcases, tickets?we were well prepared and had everything. We were not prepared, however, for the horrific events that took place when we came in contact with British Airways personnel face to face. We arrived at the airport four hours before the flight was scheduled to depart. We stopped at BA Cargo first with the dogs and they said to come back after we checked in our luggage. We drove over to the airport and waited there for an hour, because it was too early to check in our luggage for the flight. After checking in, we exercised the dogs and then drove back over to cargo. It was extremely hot, so we kept the dogs in the car with the air conditioner running to keep them comfortable. My husband went in the office with the paperwork and was told to bring the dogs and the kennels into the office. He mentioned that the dogs and kennels were fairly large and it might be difficult to transport all of it up two flights of stairs. The cargo agent reluctantly followed my husband to the van and when he arrived he immediately said that there would not be room in cargo for two large kennels. We showed him the fax that had the booking confirmation for both of the dogs and said that we even called to reconfirm all of our details and everything had been approved. He started talking about how expensive it was to quarantine the dogs and as he peered in the window said that the kennels did not look like they would be large enough to keep the dogs in for six months. We knew at that point, there was something really wrong ? we did not even have the kennels assembled yet and he was talking about irrelevant information. We reassured the agent that the dogs were not going to be quarantined since they were traveling under the PET Scheme. After a lengthy discussion, he finally agreed to at least look at the kennels assembled with the dogs inside. In the blazing heat, we assembled the kennels and put the dogs inside. As soon as we closed the kennel doors, the agent said that the dogs were too big for the kennels and he would not put them on the flight. We could not believe what we were hearing. We explained to the agent that we had flown the dogs before in these kennels and we never had a problem. There was ample room for them to lie down, turn around and stand up in, so we couldn?t understand why he said the kennels were too small. He showed us a picture and said that our dogs didn?t look like the diagram; therefore, he didn?t think he could let them fly. In disbelief, we asked if there was a manager that we could speak to and if they could make the final decision. He gruffly responded that the manager was on vacation and he was in charge. We then asked if someone else in his office could at least take a look and give their opinion, because we didn?t believe this young agent knew the rules. He said that he would have a sales agent come out and headed back to his office. After waiting ten minutes in the grueling heat and hot sun, we gave the dogs some water and put them back in the air-conditioned car. In the meantime, we called BA Customer Service and the BA Cargo office in Milan, each person we spoke to said they could not help us with this situation. Twenty minutes later and only an hour before our flight was scheduled to depart, the sales agent arrives. We put the dogs back in the kennels and he and his colleague started speaking in Italian. After several minutes of their discussion, we asked them to please make a decision, so the dogs did not have to be in the kennels in the heat. The sales agent wasn?t sure, so we asked them to please telephone a manager to clarify the rules and so they went back inside. When my husband went inside to check their progress, he found them chatting and drinking coffee ? they had not made any phone calls. The agent picked up the phone and began speaking in Italian, my husband heard him say that the dogs were four centimeters taller than the kennels. When my husband confronted him about it when he hung up the phone, the agent ignored him and told him that if he wanted the dogs on the flight, he needed to fill out some paperwork. Relieved that they had made a decision to allow the dogs to fly, my husband began filling out the form he was given. At 12:45 I decided to leave the dogs in the car with the a.c. running and see what the status was ? it did not look like we would make the flight, because we still had to drive back to the airport and return the rental car. When I entered the office, I asked if the dogs were going to be allowed on the flight, the agent said no. I could not believe that this was happening to us and I began to cry out of frustration. I asked them to remove our luggage from the plane, because we could not fly without the dogs. My husband was dumbfounded, why did they have him filling out forms if they weren?t going to allow the dogs to fly. The agent said to my husband, ?if she is going to cry she needs to do it outside of my office?, I heard his rude remark and left. My husband arrived outside shortly after me followed by the agent. The agent stopped my husband and asked him how much money he had and that maybe something could be arranged for our dogs. We were appalled and disgusted and walked away without saying anything. We were both in tears on the way back to the airport ? how could this have happened to us after planning, reconfirming and double-checking so that there was no room for error. When we went back to get our luggage and see what we needed to do to get a refund for the unusable tickets, not only was one suitcase missing, but we were told that it was our fault that the dogs were not allowed to fly on the plane and we would not get a refund. What a nightmare!!! We had to figure out another way to get to the UK in the 48-hour time frame ? we would have to fly to Brussels, which we should have done in the first place. We checked with all of the airlines and no one could get us out on a flight to Brussels that day with two dogs. We then checked to see if we could fly into Paris instead. Air France said that it would not be a problem and booked the dogs and us on the next flight. When we were checking the dogs in with the Air France cargo inspector, we told him what happened to us at British Airways. He said that there was plenty of room in the kennels for the dogs and if the kennels were any larger it would be unsafe for them on the plane. To make a long story short, everything went smoothly with Air France, but we missed the 48-hour window to get into the UK. Kudos to the concierges and guest service agents at the Sheraton Charles de Gaulle Airport in Paris for allowing us to stay with our two dogs and helping us find a vet to do the official certificate of treatment against ticks and tapeworms again. We eventually arrived in London four days later, minus a few thousand dollars and exhausted ? the entire fiasco started by one person and their ignorant decision. By the way, my suitcase with all of my clothes in it was delivered eight days later. I wrote a letter to British Airways and BA Cargo to tell them about our experience and to request a refund. No one from British Airways ever responded or even apologized for what happened to us. I called British Airways Cargo and spoke to a manager there. He said that we were blowing things out of proportion and ?we must have misunderstood? when the agent was asking for a bribe. I spoke to British Airways Customer Service and they said that they had the letter and someone would call me back ? I have never heard from anyone. We never would have had the opportunity to live in England if we had to put our dogs in a six-month quarantine, so we are pleased that the Pet Travel Scheme is in place. However, I hope that the Department for Environment, Food & Rural Affairs in the UK, who heads PETS, will screen more carefully the transporters that participate in this program and not allow them to join until all of their employees know the rules and regulations. No person or pet should ever have to go through what we went through and hopefully it won?t happen again. But, now that more people will have the opportunity to use the Pet Travel Scheme in the future, it is important for everyone to choose their transport company carefully and to ensure that they have a back up plan if something goes wrong.
Rating:

Airline:
City: California
Location: London
Comment: We've stayed with YourStay.com several times and always had a greta time, all staff were very helpful and attentive. We once stayed with their competitor, John Dillon, from www.londonriverside.co.uk and were evicted from the apartment by the landlord who claimed that Mr Dillon were illegally subletting the apartment in County Hall, London. Mr Dillon tried to tell us the same stories that appear in this article about YourStay.com, so it's obvious that Mr Dillon, a competitor of YourStay.com, is behind this article. Mr Dillon is being investigated for Fraud in the UK, so his articles should be read with caution. Debbie
Rating:

Airline: United
City: Denver
Location: there were several locations. I flew from Denver to London
Comment: I actually left on a trip in June and returned in August.I chose United because the fare was low. I have regretted the choice ever since. In my entire trip I only met ONE person who was courteous tried to assist me. That was in London on the way back this time. She deserves a Gold Star. She is the only friendly United person I have met or talked to. She was at the counter in London. Other then that, I have been told off, hung up on, stepped on, told that I was only allowed one beverage,when I asked for water. I also asked a steward to fill up a water bottle for me and he said no. I asked why (thinking it was a health reason) and he said because he did not see a reason to do it. Hello the reason is, I am your customer! I spent WEEKS trying to change my ticket from Spain. No one would tell me what number I needed to call. I could not get any response via email. I had to change my travel plans twice based on Uniteds inefficiency. I sat with a women who had a small child and stewardess chewed her out for 5 minutes because the stewardess did not have the sense to know that she has a childs meal and gave the child a regular meal. The child had already started eating or the stewardess would have taken it back and offered it to someone else. In all, I can see why United has problems. Now after all of this, it seems I was not given mileage points for this trip. I sent this same letter to United and recieved a canned response with no apology and not even a attempt to offer me my missing minutes. Well it does not matter because,the attitudes I have encountered have led me to decide I will never fly United again if I can help it.
Rating: *

Airline: Alitalia
City: Sayville, New York
Location: ALL LOCATIONS
Comment: THE WORST AIRLINE EVER! Alitalia is the most inconsiderate and care free airline out there. My trip to Rome last summer was a trip I was looking forward to for a long time. Besides not getting my baggage twice and the plane almost catching fire. I have to say that this was one for the books. Even the employees of the airline said; "Not my problem; I have other things to worry about." I can stress this enought, do not fly on this airline at all costs. If you need to contact me, please feel free. Also being a pilot myself, I am telling DO NOT fly Alitalia Airlines.
Rating:

Airline:
City: ca
Location:
Comment: My friend told me about your web site and I really enjoyed it. Very nicely done. Very interesting! <a style="color: red; text-decoration: underline; text-underline: single" href="http://www.kcufrecnac.com"> hgh</a> Just because we have to grow older, doesn't mean we have to grow old! With our all Natural & Powerful Hgh Anti Aging Formula, expect to look & feel 20 years younger within only a matter of weeks!
Rating: ****

Airline: American
City: St. Louis, Mo.
Location:
Comment: I recently took a flight to and from San Francisco out of St. Louis on American Airlines. The ticket mentioned D for dinner and B for breakfast so being a 3 1/2 hour flight I expected a full meal since in the past if was to be a snack type meal the ticket clearly said "Snack" on it. Instead I was greatly disappointed with a Bistro meal which I thought was a joke!! It was less than what I've had for snack flights which gave a decent good sized sandwich. It was a puney little sandwich that was rather stale at that. We did not even get some nuts with our beverage service which in the past they would still give you even if a meal came with the flight. I hardly called that dinner! What ever happened to the good service we enjoyed in the 60s and 70s with American? Only the oversea flights seem to have the best service now. Domestic service has really gone downhill. I am also disappointed that we have to pay extra for a meal when the flight tickets are expensive enough as it is. In the old days I remember getting hard candy for the pressure in the ears during takeoff and landing and coloring books for kids. Now it is more like a flying bus.
Rating: **

Airline: Alatalia
City: Italy
Location: Milan, Italy
Comment: Left at Milan airport with absolutely no help
Rating: *

Airline: Shuttle-Airport.com
City: Paris
Location: 8, rue saint marc 75002 Paris
Comment: I want to present this site to people who plan to visit Europe. http://www.shuttle-airport.com provides this very convenient service between the airports and the center of the city in Paris, Rome, London, Prague, Athens and Amsterdam.
Rating: ****

Airline: holiday inn express
City: new orleans,la
Location: 221 carondelet st
Comment: I just stayed this weekend July 30th and 31st. The staff was horrible and the manager I spoke to I believe his name was Kenny was not what I would call professional. I had some issues with my room and they were not taken care of as I was told by this manager. I will never stay at another Holiday Inn again. To add to the aggrevation I left several messages for the General Manager Melissa and have never received a return call. Do not stay at this hotel you will regret it!
Rating: *

Airline: YourStay
City: London
Location: London
Comment: That's Raz Ofer having a go at me, because I publicise some of the things he's doing. Currently, yourstay is suffering because it is losing _business_relationships_. YourStay has also lost the ability to rent out flats in London, Paris and Dubai, and New York is also getting a bad reputation. In yourstay.com, employee turnover is about 3 months - my impression is that people generally spit on the way out. The posting below is by Raz Ofer. This posting claims to be written by 'Debbie'. No 'Debbie' ever stayed at my flat. I did rent one apartment for six months at County Hall in 2002/03 (ending 27 Feb 2003) and the agent I dealt with said it would be OK to have guests, I never met the landlord, which is quite normal when dealing with estate agents. Once I requested an extra set of keys, the landlord supplied a new lock and provided new keys to the guest. No one was evicted, in fact the guest stayed on in the flat for a number of days. The guest's name was NOT Debbie and it was one person not 'we' or 'us'. The inaccuracies show it is ['probably'] Raz just guessing. I did not 'tell any stories' as the posting says because at the time I was giving YourStay the benefit of the doubt - when I was renting in County Hall, I - like several people then and since - was dealing with Raz Ofer and yourstay.com as an honest business. I am not being investigated for fraud anywhere, my affairs are very simple - I am an individual and do everything in my own name. I have lived in the UK since 1990 and rarely go anywhere else. Raz Ofer, on the other hand, owns various companies, and has dealings as far afield as Rio, a curious place for someone like him to be: Raz:Israel>London>Rio? As he told various people, he worked for Amadeus for British Airways and set up yourstay while claiming sick leave at Amadeus, a software travel systems company. The first company through which he operated a few dozen flats in and around County Hall, Waterloo and elsewhere since 2002 was London Vacation Rentals Limited. The company went into voluntary liquidation about a year-18 months after set up, subsequently creditors' liquidation (or the other way around), after he stopped paying rent and the landlords got together. They took advice from a solicitor and barrister, and eventually, given the law in the UK, re-possessed Yourstay's empty flats and politely told existing guests not to extend their stay beyond what they had paid for - thus no one was evicted, except Raz and YourStay in relation to future occupation. We are talking about landlords with several or dozens of flats not being paid rent for any of them! All that extra money was able to be siphoned into 'YourStay', through London Vacation Rentals and into Raz Ofer Limited and elsewhere. Thus, Raz's flats were re-possessed and the pattern continues still in 2004. Recently, it appears that Raz has lost all apartments he operated in Dubai due to a typical telephone argument he had. He has also lost flats he was letting in Paris due to his bad practices causing trouble with guests and apartment managers alike. Typically, he can run his operation with new landlords for about a year, then he bails out or sues the landlord. It's a get rich quick operation for Raz. You will notice his style in postings talking about a 'worldwide' operation. He has often misled: he pretended to potential landlords that he was going to operate a business-guest-only type business, never his intention, and that the swimming pool at the White House was available for guests, when he know it was not, or that people were booking the flat they saw on the internet, when it was being double booked and was not available. Even he shows one of my flats as available when it is not, and pretends he has flats minutes from Tower Bridge when the flat shown in the video is 20 minutes away in the area of Whitechapel, an area of wholesale clothes shops and ethnic food markets. Raz is like this. I was going on a weekend break to Paris and he phoned me demanding money for a guest when in fact he owned me more money in commissions due - thousands of pounds. He shouts down the phone and insists I give my own credit card! No way was I going to give my card to him of all people to cover someone else's debt of thousands of pounds when he owed me money - but that was his mentality. He repeated something like: 'give me the money!' Screw you, Raz. That is no way to do business. Of course, there is a reason to oppose Raz but, given my access to the internet, I also have a duty to warn others. Independent feedback on yourstay.com is found on other unrelated sites, summarised on http://www.shortstay-london.com/warning_yourstay_dot_com.htm. I have talked or had emails from 3 or 4 ex-employees. In the last week, I have had an enquiry from a London landlord, who evicted yourstay-run apartments, who has apparently been threatened by a court case for £250,000 from Raz. I don't know what the circumstances are, but Raz is now apparently writing postings in other people's names on various web sites, including this one - making that exact claim against me (writing in someone else's name): in this way do liars make up their lies. I think he wants to prompt me to say something defamatory, however all I say has lots of evidence and people to back it up and is fair comment. For the record, for the last 18 months, all the flats I let are those which I own in my own personal name, I have no intention of avoiding debts like YourStay does by going into liquidation each year, and all my flats are let to good business or holiday tenants within the terms of the leases and local planning laws. All guests are met personally and shown the flat, which is the one they see on the internet when they book. My only ambition is to have 5 or 6 good flats to let in London and offer an online enquiry procedure for other flats from good providers. I do this successfully through http://www.shortstay-london.com and I have a very high occupancy rate. YourStay does not provide what it offers, in that sense it does distort the market for legitimate and honest owners and providers. Commenting on: "Airline: City: California Location: London Comment: We've stayed with YourStay.com several times and always had a greta time, all staff were very helpful and attentive. We once stayed with their competitor, John Dillon, from www.londonriverside.co.uk and were evicted from the apartment by the landlord who claimed that Mr Dillon were illegally subletting the apartment in County Hall, London. Mr Dillon tried to tell us the same stories that appear in this article about YourStay.com, so it's obvious that Mr Dillon, a competitor of YourStay.com, is behind this article. Mr Dillon is being investigated for Fraud in the UK, so his articles should be read with caution. Debbie Rating: "
Rating:

Airline: Caribbean Sun Airlines
City: Mansfield, OH
Location: San Juan, PR
Comment: I recently flew Caribbean Sun Airlines via San Juan to St. Thomas USVI. The inflight portion of the trip was average while at the customer service at both stations was terrible. They had five people working at SJU and the employees were rude to the customers and seemed that they didn't care whether you got on the plane or not. I thought US Airways was bad but this Caribbean Sun, owned by Caribbean Star was much worse. Stay away from this airline, considering their poor customer service and 10-12 year old ex-US Airways Express Dash 8's.
Rating: *

Airline: flybye
City: Spain
Location: Alicante spain
Comment: Hello, I have recently came back from spain and i found passthephone a great help, this is a company i love, because passthephone helped me in a lot of tricky situacions, i had a problem when i lost my hotel keys and could not explain to the manager what had happend, so i called passthephone and the operators told me to pass the phone to the manager and they sorted it. i have a great piece of mind now when i go to spain, or germany, italy, france (is there a any language they dont speak). I had a few more phone calls to them on my vacations, and i had a quick referal to companies i neded to talk to, they have helped me generate a great succes in my company thanks to there information and there translation, i bought 10 of there memebership cards for some of my associates in the company for when they travell, but if there are any of the other of my workers they can register over the phone for member credit or they always can call the premium rate number 807 517 888 , i visited there website www.passthephone.com or www.passthephone.co.uk . i love this company, i dont know what i would have done without them. luv them i do really do. thanks passthephone you are the greatest thing on the other end of the line for my company. Damien
Rating: ****

Airline: knights inn
City: antioch, tennesse
Location: 111B Bell Road Antioch, TN 37013
Comment: I was traveling with my wife recently to see the sights of Tenessee. The Knights Inn in Antioch came very highly recommended to me. The building has alot of curb appeal. However, I soon forgot the outside appearance of the building and went to the front desk to check in. The desk clerk was fully entrenched in a personal phone call and did not look up at me for a full five minutes. It was then that he showed me an index finger indicating that he would be with me momentarily.I was beside myself. However, after the personal phone call ended, he was very friendly and seemed to know about the surrounding area. Although I was still preturbed about the unnecessary wait,his friendliness made up for his unprofessional first impression. I then proceeded to my room. It wasn't what I would call immaculate, but then again, the rate was very low.I placed my luggage on the bed and remembered that we only brought one extra pillow. I called the front desk and said that my wife and I would be heading out for dinner and if they might be able to have housekeeping bring one to my room while we were out. When we returned, we found the extra pillow that we requested. We also found that the luggage that I'm certain I placed on the bed was now on the floor. My wife told me I must have moved it but that just wasn't so. Nervous about the fact that I have a bad habit of storing extra cash in my suit case, I went through it to make sure it was still there. It wasn't. My wife told me that I must be loosing my mind and that I probably left the extra cash at home. I'm getting older and have to admit that I'm becoming more and more forgetful. At this point, I decided to simply enjoy my vacation. I pulled the beadspread down to enjoy an after dinner nap. I was welcomed by the sight of a used medical syringe that housekeeping must have overlooked when cleaning under the bed frame. The next morning we were checking out and overheard other guests complaining to the front desk about their room being poorly made up and an i-pod missing from their room. We don't like to complain and we never said anything. When we returned home, I never found my stash of extra cash.My wife and I are in total accordance that when the housekeeper brought the pillow to our room and entered without us being there, he or she must have also rummaged through our suitcase. We are especially convinced of this after remembering the other guest of this hotel complaining of an unkept room and a missing Ipod or something like that when we checked out. I do think that the Management of the Knights Inn in Antioch Tennesse should keep a closer eye on their housekeeping staff. Maybe they should focus on making the rooms more tidy instead of stealing from the people who really sign their paychecks--the hotel guest. In conclusion, I angrily called my friend who recommended the Knights Inn Hotel in Antioch Tenessee and asked him if he was out to get me for recommending this hotel.The rate may have been attractive but, in the end, it cost me $450 to stay at this hotel.
Rating: *

Airline: US Air
City:
Location:
Comment: On time, friendly attendees, and comfortable. Looks like they are finally back to their old standards.
Rating: ****

Airline: USAirways
City: Chicago, Illinois
Location: O'Hare Airport
Comment: We booked with USAir because they had a great price and only 1 connection. Next time I will pay the higher price to avoid USAir. A month before our flight they changed our original flight from Chicago-NY-Bahamas to add a stop in Washington, DC that would have gotten us into Nassau 3 hours later. Our travel agent(Travelocity) changed us to a better flight that connected in Charlotte with no additional fee. Then the airline changed our flight home by canceling our flight out of Charlotte to Chicago. We were left waiting 5 hours for the next flight on USAir eventhough they made the effortto place other passengers from our flight on United flights that left every hour. We renewed our vows in the Bahamas and I carried my bouquet home until the flight attendant of the flight from Charlotte to Chicago smashed it to pieces. When we got to Chicago the main piece of luggage that we had our clothes in was lost. My husband's garment bag and another bag were just fine.
Rating: *

Airline: Delta
City: Atlanta, GA
Location:
Comment: Delta's 1st calss is very disappointing--food offerings were animal crackers!! Stewardess very defensive and rude. Expensive and stressful!!
Rating: *

Airline: Air Canada
City: London
Location: Heatherow Airport
Comment: I had booked the flight 3 months in Advance. My flight to Toronto from London was complete disaster. Air Canada put me on the seats meant for crew member. My wife and I weresubjected to torture on 8 hrs flight from London to toronto. Those seats don't recline and also had their Video console under the front seat so you could not stretch your legs. I complained but no reply from the Air Canada even after a month. I would never this Arline.
Rating: *

Airline: Eurofly Airlines
City: Baltimore , JFK
Location: JFK Airport
Comment: Just wanted to say flew ON Eurofly to Rome last week for only $1600.00 round trip on a airbus 330-200,new. The flt left on time the service on board was great ,the food was good,and we arrived on time along with our bags. The flt back was even better .What a deal if flying to Italy this is the airline you want to fly. Great seats movies,food and plenty of room. Great deal to Italy. .
Rating: ****

Airline: EUROFLY AIRLINES
City: JFK
Location: JFK airport
Comment: Flew on Eurofly from JFK TO ROME last week and back What a treat. New Airbus 330-200 movies in each seat ,great food ,great service ,left on time going both ways. The flt attendants were helpful and great going both ways. The cost was only $800.00 round trip ... Hell of a deal. The bags arrived when we did it was just great . You may have to be a little patient while checking in but it all works out. We got the seats we wanted going in both direction s FLY EUROFLY TO ITALY FROM JFK
Rating: ****